ICAM investigations

When something has gone wrong on your site - a serious injury, a major near-miss, a piece of plant damaged - the temptation is to label it human error and move on. ICAM (Incident Cause Analysis Method) says: stop. Look beneath the action. Find the conditions and the system failures that allowed it to happen. Fix those. That is how you stop the same incident showing up again on a different day with a different worker.

What a Taylor Made ICAM looks like

• Independent investigator on site - we are not part of your management chain, so the investigation gets honest answers
• Evidence preservation - physical evidence, position of plant, environmental conditions, control settings, all captured before the scene is changed
• Witness interviews - done one-on-one, no blame, focused on what happened and what the workers saw, heard and did
• Timeline reconstruction - minute-by-minute or second-by-second for serious events, with cross-referenced sources
• Contributing factor analysis - absent or failed defences, individual / team actions, task and environmental conditions, organisational factors
• Corrective actions - specific, owned, time-bound, and verifiable, not vague intentions

When to call

Any incident with serious injury or significant property damage warrants a formal investigation. So does any high-potential near-miss - the event where nobody got hurt this time but easily could have. Calling early matters: evidence degrades, memories fade, and the people who were there get reassigned to other jobs. The first 24 to 48 hours after the event is when the highest-quality information is available.